What is unclaimed money and how did you find me?

Unclaimed money (also known as lost money) refers to funds that couldn’t be returned to their rightful owner — often due to outdated contact details, forgotten accounts, or uncollected refunds.

ReclaimWise specialises in locating and recovering unclaimed or lost money on behalf of the rightful owners. During our research for existing clients, we often uncover other unallocated funds — and if we've contacted you, it's because we believe you may be the rightful owner.

We conduct our investigations using publicly available databases and official Government platforms. Rest assured, every step of our process follows strict Australian and international laws, including those that protect your privacy and consumer rights.

Our work is carried out legally, ethically, and securely — always with your best interest in mind.

Can I claim the money myself, why do I need you?

You can change your own car engine, but unless you're a mechanic, it's probably best to leave it to the experts.

The same goes for claiming lost money — it might seem simple, but if done incorrectly, it can lead to delays, dead ends, or missed opportunities.

Our experienced refund consultants know the correct channels, paperwork, and procedures to get your money back efficiently and legally. Let us do it right the first time, so you don’t have to fix costly mistakes later. With our established relationships across relevant departments and a streamlined system in place, many clients choose to let us handle the work. And remember — you only pay us if we’re successful in recovering your money.

If you prefer to handle the claims process yourself, you're absolutely welcome to do so. However, as part of our due diligence, we must ensure we’re communicating with the correct person and following all legal requirements, so we are unable to share the specific information we've uncovered without first verifying your identity and confirming you're the rightful owner.

How much does it cost?

You Only Pay If We Succeed - Our service comes with no upfront costs — so there's nothing to pay unless we recover money for you.

Our fee is simply a percentage of the refunded amount and is only charged after your refund is successfully returned.

This means no financial risk to you, no hidden fees, and no payments you can’t afford. If we don’t recover your money, you pay nothing.

How long does the process take?

For funds located within Australia, the process typically takes 4 to 6 weeks once all required documentation has been received. For overseas claims, the timeframe may extend to a few months, depending on the country and agency involved.

Each holding department has its own processing times, but rest assured — your dedicated case manager will closely monitor progress, follow up regularly with the relevant departments, and keep you fully informed throughout.

Our goal is to ensure you receive your funds as quickly and smoothly as possible.

What happens if I do not claim the money?

We understand that not everyone chooses to reclaim their lost funds — and that’s completely okay. For those who prefer not to recover the money for themselves, we offer the option to donate the funds to a charity of your choice. It’s a meaningful alternative that many of our clients find rewarding, knowing that unclaimed money they didn't need has been redirected to support a good cause. It's a simple way to turn forgotten funds into something truly impactful.

If no action is taken, the funds will remain unclaimed and may eventually be retained by the government and become government revenue.

What information do I need to give you and why?

lThe various holding bodies have different criteria for proof of ownership and identity. Please be assured that we work diligently to ensure your claim is handled as quickly as possible while fully complying with all government requirements. As each case is uniquely individual, we will assess and provide you with details of document requirements.